Frequently Asked Questions
My cassette isn’t cutting through all the strips. What can I do?
- Sometimes a cassette won’t cut through all of the strips. This could be because the wool is too thick (Townsend Industries recommend using nine ounce to 14 ounce wool) or because the cassettes haven’t been cleaned and there is wool lint packed under the rings. If your wool is the right size and your cassette is clean, Townsend Industries gave us these instructions to adjust the cassette to cut through all strips. Try these instructions, and view the video on YouTube if you have access:
“Use a crescent wrench or a ratchet and tighten the nuts on the outside of your blade TOWARD you. Do it just a hair at a time on each one, starting with the top nut – a very small adjustment on the nut will make a big difference. Adjust a bit, then test, then adjust, because you don’t want to over-tighten it.”
What if my first strip is narrower/wider than the rest of the strips?
- If the first strip, or the one closest to the machine, is coming out wider or narrower than the other strips, you may need to adjust your first guide plate on the cutter body. This is the plate you put the wool on to start cutting. Use your small hex wrench, included with your cutter, loosen the screws on that plate, and adjust it to the edge of the plate where you line up your wool is aligned with the outside edge of the first ring on your cutter. (See photo below for where to line up the plate edge.)
What is the most popular cassette combination?
- The most popular cassettes are the #8, #6, and #4. They sometimes switch places, but it is generally those three. Fine cut uses #3-#6, where more primitive cut is #7-#10.
What is included in the TS1000 Cutter Assembly?
- The Cutter Assembly comes with one standard cassette of your choice, the Cutter Caddy carrying case, and a brush and wrench. The Cutter Assembly can be ordered as a Long (or Kitmaker) Assembly for an additional fee. However, we recommend most rug hookers stick with the standard size.
Does the Cassette Case (TS79103) accommodate both standard size and long (Kitmaker) size cassettes?
- Yes! The new and improved cassette case has removable foam blocks to it can hold both sizes, or a combination of sizes.
Do I need to sharpen the cassettes?
- There is no need to sharpen the cassettes. They have steel rings that work by pressure, which is why it is SO important to keep your cassettes clean by using your brush, or even canned air, after each use.
Is there a warranty on Bee Line Art Tools equipment?
- Yes! There is a one-year parts and service warranty on our products from the date of purchase. Just send in your name, address, phone and e-mail and what product was purchased with serial number for the cutter assembly via e-mail at firstname.lastname@example.org or send it in the Comments section on the Contact Us tab.
What if my old Townsend product needs repair?
- If you have an original Townsend product that needs repair, give us a call at 866-218-1590 and we’ll be happy to take a look and give you an estimate for repair.